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Troubleshooting

Having issues with JRNY? Find many of the common issues customers experienced here.
Using JRNY Guides

Guides created to detail how JRNY is used, and what various functionality does within JRNY.
Membership and Account Management

A series of membership guides and frequently asked questions for JRNY.

Promoted articles

Known Issues & Bugs
JRNY Touchscreen Products Split Keyboard is Displayed Description: When the keyboard is displayed (Log In, Feedback & Support, etc), it will be split with half on the far left and far right edge of the screen.Resolution: Tap the icon with 4 squares o...
How To Update JRNY
Keeping your JRNY app up to date is essential to ensure you get the most out of your experience. Previous versions of the JRNY app will no longer be supported after February 25, 2026. Updating your app is simple, will take 5-15 minutes of your time, ...