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How To Update JRNY

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Keeping your JRNY app up to date is essential to ensure you get the most out of your experience.

 

Previous versions of the JRNY app will no longer be supported after February 25, 2026. Updating your app is simple, will take 5-15 minutes of your time, and will prevent interruptions from occurring. Your workout history and profile data will remain intact.

 

Touchscreen Console

To update, check for updates using one of these methods:

During Startup

  1. Reboot the machine.

  2. Wait until the JRNY screen with red text appears.
     JRNY_Launcher.png

     

  3. Tap quickly & repeatedly on Launcher Version in upper right corner of the screen.

  4. From the Select Action menu, choose Check for Updates.
     

    Select_Action_Screen.png

     

  5. The Software Management screen will open and list the app or apps that are available for update.
     

    Available_Apps.png

     

  6. After 10-20 seconds, the files will start downloading.
     

    Installing.png

     

  7. When download is complete, the install process will begin.
     

    Installing.png

     

  8. When the install process is completed, a Success screen will appear and the machine will restart.
    NOTE: Depending on number of files and network speed, download and installation may take up to 15 minutes.

 

When Logged In

  1. Tap Profile on the bottom right of the JRNY screen.

  2. In the Profile screen, quickly tap 10-15 times on the icon with your initials in the upper left.
     

    Profile_Screen.png

     

  3. In the Advanced User Actions menu, tap Check For Updates (may need to scroll to find).
     

    Advanced User Actions.png

     

  4. The files will install and download as shown in steps 5-8 above in the During Startup section.

 

iOS Devices

  1. Open the App Store on the device running JRNY.

  2. Tap the Search icon and search for JRNY.

  3. Tap the Update button to download and install.

 

Android Devices

  1. Open the Play Store on the device running JRNY.

  2. Tap the search icon and search for JRNY.

  3. Tap the Update button to download and install.

 

 

Frequently Asked Questions

 

Will I lose my workout history or data when I update JRNY?

No. Your workout history, profile, and preferences are saved to your account and will remain intact after updating.

 

How long does updating JRNY take?

Most updates can be completed within 5-15 minutes.

 

What happens if I don't update JRNY?

As of February 25, 2026, older versions of the JRNY app will no longer be supported and you may experience interruptions in service.

 

The update button isn't showing up or the update won't install. What should I do?

First, make sure your device is connected to Wi-Fi. If the update still isn't appearing:

  • App users: Check that your device's operating system is up to date, then try force-closing and reopening the app store. Try downloading and installing the app again.

  • Touchscreen users: Try restarting your equipment, then follow the steps outlined above, again.

 

If you're still having trouble, reach out to our support team by submitting a ticket or emailing us directly at support@jrny.com

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